SHERPA® / VARIO® Guarantee

Guarantee Declaration SHERPA® and VARIO® Display Panel Systems

Thank you for purchasing a DURABLE display panel system. SHERPA® and VARIO® products are manufactured in compliance with our high quality standards.

If there is a fault with the product delivered to you, we will be able to provide you with assistance according to our guarantee terms below.


The articles of our SHERPA® and VARIO® display board systems are produced, tested and packed with care. Should an article nevertheless show defects, DURABLE Hunke & Jochheim GmbH & Co. KG ("DURABLE") grants a separate guarantee. You are also entitled to your statutory warranty rights without restriction.

I. Material scope of application

This guarantee applies exclusively to DURABLE articles of the SHERPA® and VARIO® display systems series.

II. Territorial scope
The warranty applies exclusively in the European Union and the United Kingdom of Great Britain and Northern Ireland and hence only valid for SHERPA® and VARIO® display panel systems purchased within the European Union and the United Kingdom.

III. Subject matter of the guarantee

1.    DURABLE grants its customers of the SHERPA® and VARIO® display panel systems a manufacturer's warranty on the unrestricted functionality of these articles in addition to the statutory liability for defects.

2.    This manufacturer's warranty is valid for 5 years from the date of purchase (receipt or invoice).

3.    Within the warranty period granted, we will repair or replace, at our discretion, the affected items whose functionality is no longer as specified by DURABLE.

4.    Replaced items of the SHERPA® or VARIO® display panel systems or parts thereof become the property of DURABLE.

5.    Warranty services provided shall neither extend the warranty period nor trigger a new warranty period.

6.    Warranty claims must be asserted against DURABLE immediately after becoming aware of the limited functionality.

7.    This guarantee will be handled exclusively by DURABLE. Third parties are not authorised to make any declarations on behalf of DURABLE within the scope of this guarantee.

III. Warranty processing

1. Warranty claims must be immediately asserted vis-à-vis DURABLE as soon as the restricted functionality is discovered.

2. Please keep the proof of purchase for the duration of the warranty.

3. Contact information for warranty:

Please contact our service department

Ferndown Industrial Estate
10 Nimrod Way
BH21 7SH
Phone: +44 (0) 1202 897071

4. Please send the defective article together with the original proof of purchase after agreement with our service department to the following address, citing the product return number you receive from us:

Return address:

Ferndown Industrial Estate
10 Nimrod Way
BH21 7SH

IV.    Exclusion of warranty

A warranty claim is excluded in case of damage due to:
  • Improper handling,
  • Natural wear and tear, overloading,
  • The use of accessories/additional parts/attachments and care products not approved by the manufacturer,
  • Environmental influences such as moisture, heat or dirt,
  • Non-observance of the operating instructions,
  • Use of force,
  • Unauthorised repair attempts,
  • Return in packaging that is not safe for transport.

V.    Scope of the guarantee

1.    This guarantee serves as the sole legal remedy against DURABLE in the event of defective articles (excluding claims arising from product liability). Other guarantees which may additionally be granted by specialist trade partners to end customers or other statutory or contractual claims cannot be asserted against DURABLE unless DURABLE expressly accepts such an obligation in writing.

2.    DURABLE's warranty liability is limited exclusively to the obligations set out above. Further claims, in particular claims for consequential harm caused by a defect, indirect damage and pecuniary loss, are excluded under this warranty, unless any claims are based on manufacturer's liability under mandatory law.

VI.     Additional provisions

1.    Changes to this guarantee declaration are only possible in written form.

2.    This guarantee shall be handled exclusively by DURABLE. As a matter of principle, third parties are not authorised to make declarations on behalf of DURABLE within the scope of this guarantee.

3.    The place of performance and jurisdiction for all disputes arising from this guarantee declaration is Iserlohn.

4.    German law shall apply.