PRIVACY STATEMENT

TRUST PLEDGE:

We appreciate how important it is to our customers that their personal information is kept private and protected. You can be assured that we will do our very best to ensure that our websites are secure so that your confidentiality is maintained. As you would expect we adhere to the provisions of the Data Protection Act 1998, which gives you complete control over the information stored about you and how we contact you in future.

We have a clear policy that the information customers give us is only to be used for communication between ourselves. Under no circumstances would we pass on your details to any other organisation for them to contact customers directly for marketing purposes.

Information We Collect:

We only collect information you specifically and voluntarily provide, and when you just visit our websites we only recognise your domain name and not your email address. Only if you complete our online forms, apply for free sample, participate in an online survey or send us an email message will we then see your email address.

What We Do With The Information:

Essentially the information is used to provide you with the service you have requested, or to answer an enquiry. Completion of surveys helps us better understand customer requirements and gain feedback about our products. Similarly free samples are distributed periodically so customers can try out particular items in our range for themselves. As well as analysing responses we also like to stay in touch with customers who have contacted us.

We regularly update our product range and periodically run special offers, contests and discount promotions. Most customers welcome us keeping in touch with this news. However, at any time you can stop marketing communication from us by sending an email to: marketing@durable-uk.com .

New Cookie Policy & Access:

Cookies are text files containing small amounts of information which are downloaded to your device (such as smart phones and tablets) as you browse this website. They are used to 'remember' when your computer or device accesses this website. Durable UK does not use Cookies to collect any personal details of users of this website. For more information about cookies, please visit www.allaboutcookies.org .

We use performance cookies (Google Analytics) to determine how the site is used in order to improve the user experience. We do not use cookies to record information on users name, address or other contact details and therefore all users remain anonymous. By using the DURABLE UK website, you agree that DURABLE can place these types of cookies on your device. You can remove cookies by changing the settings on your browser. The help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Depending on which cookies are disabled, this site may not operate properly if cookies are switched off.

You can ask at any time for access to the personal information we hold about you. Either email us at marketing@durable-uk.com or write to DURABLE (UK) Ltd, 10 Nimrod Way, Wimborne, Dorset BH21 7SH. You are entitled to be told by us, as the data controller, what personal information we hold and how it is used. There is a £2 administration charge for this, which is permitted under the Data Protection Act 1998. You will receive the information within 14 days of receipt of request.

Third Party Website Links:

Despite vigilant control of this website content, we do not take responsibility for content on websites connected via external links or for issues arising when visiting the website links. Content of these linked sites are the responsibility of the linked website operators.

Use of Images:

All rights concerning image material used on this website are held by DURABLE UK. Use of image material is only permitted by registered dealers via the Image Bank. In exceptional circumstances, use of image material may be permitted by non-registered dealers however prior approval must be given by DURABLE UK.Contact marketing@durable-uk.com for further information.

DURABLE Software Downloads:

DURABLE software programs can be downloaded from this website however DURABLE cannot be held responsible for effects of it's use. DURABLE are not responsible for any loss, consequential or otherwise, relating to use of these DURABLE programs.

Future Policy:

Whilst we do not envisage any alterations to this policy, should circumstances, legislation or technology change we may need to update this. In this event, we will highlight any revisions and post them on this website.

All rights are reserved.