DURABLE - Frequently Asked Questions

Frequently Asked Questions - FAQ's

Here we have assembled a list of the most frequently asked questions and their corresponding answers. If you have a pressing question and you can't find the answer here, that's no problem - just E-mail us your question.

How can I purchase products from DURABLE?

As a manufacturer, DURABLE do not sell directly to consumers/end users. Being a premium brand our products are stocked by all of the well known national office products wholesalers and contract stationers and also many local dealers. However, our products are available to purchase online through our resellers. When you find a product, simply click the shopping trolley icon which will take you through to our commerce site, from there you can select which online reseller to purchase your item from. In the instance that a product is not available online, please contact your usual stationery/office products supplier to see if they can source DURABLE products for you. If having done this, you need further advice call our Customer Services team on 01202 897071 or email customeroperations@durable-uk.com

What is the connection between DURABLE and Maul?

DURABLE are exclusive UK distributors for a range of Maul postal scales and letter openers and Hebel information systems. For further information, see the Maul website http://www.maul.de

I'm having problems using the Duraprint software. How can I get assistance and support?

Firstly, download the help-sheets from http://www.durable-uk.com/gb/products/duraprint/duraprint.0.html which provides step-by-step instructions. If you are still experiencing difficulty email marketing@durable-uk.com or phone 01202 897071 for support.

Where can I download new postal rate charts for my Maul postal scale?

Visit the maul website: http://www.maul.de - once on the Maul website, simply click on the Union Jack in the top left-hand corner then select DOWNLOADS > Postal Charts in the navigation bar.

When downloading free software from this site, do I need to download the version with VM or with no VM?

If running Windows, always select the download with VM. Only Linux or Macintosh computers can run the downloads with no VM.

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